Disclaimers

Shipping:
Please allow for up to 4 business days for products in inventory to be packaged before sending via your USPS selection.

Returning PrimitiveFire.com orders

We design PrimitiveFire.com products to bring quality and performance to your outdoor life. We feel the same way about customer service. If you feel the need to return or exchange an item based on the guidelines below, we will gladly make it happen.

Merchandise can be returned for a refund or exchange for any reason within 30 days from ship date. After 30 days, merchandise must be unused to receive a refund or exchange. Refunds will be issued based on the original form of payment. Exchanges can be made for the same item only.

Price Adjustments: A one-time price adjustment will be made within 14 days of the date of purchase. Price adjustments will be issued based on the original form of payment.
Return Procedures:

• Return your product with the original packing slip. (If you don't have your original packing slip, just include a note letting us know why you're returning the product. Please include the original order number, purchaser name, address, and telephone number.)
• Pack your return with the completed form (in the original package if possible) and send it to PrimitiveFire.com at:

Return Orders
1151 N. 2850 W.
Vernal, UT 84078
435-632-7467

• Please note: PrimitiveFire.com facilities do not accept hand deliveries

IMPORTANT NOTES:

• We cannot accept C.O.D. deliveries.
• You must include a return address. For the safety of our employees, any package received without a return address on the outside of the package will be destroyed, and PrimitiveFire.com will not replace the contents of the package. Thank you for your cooperation.
• All refunds will be credited to the payment form used for the original purchase.
• Exchanges are subject to availability. A refund will be processed if the product is unavailable.